About Us

Diamond Rail Holidays is proud to be a trading division of Diamond Shortbreak Holidays Ltd, an established tour operator for over 10 years. As a well respected company in the industry, our reputation has been built on providing quality holidays at competitive prices.

We are passionate about what we do and from our UK sales and marketing office to our tour operating branch in Cape Town our team of dedicated staff commit themselves to provide products which excel in the tourism industry. Our expanding portfolio of holidays continues to widen our market to an assortment of tastes and budgets, but we remain an independent tour operator, relatively small in comparison to the major publicly owned companies, adding a personal touch to the professional service we offer.

We firmly believe that our customer’s needs come first, a traditional value which has been the key to our success and development and is still very much at the core of our day to day practice. For most people their holiday is the highlight of the year – a time to rest, relax and get away from it all, whether you’re going away overnight or for a longer duration. That’s why every element of every holiday we put together is done with the due care and attention needed to ensure everything runs smoothly.

Whilst we look forward to a continued success and a bright future, you can be sure that we will be working hard behind the scenes to ensure our reputation for high standards and great customer service remains absolute.

 

Staff Profile

Financial Security

Book with Confidence. We are a member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. We provide full financial protection for your money.

 

Diamond Shortbreak Holidays Ltd is a Member of ABTA with membership number W0552. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com

 

Many of the flights and flight - inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to:

ww.atol.org.uk/ATOLCertificate

 

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